Friends are no better than strangers in accurately identifying emotion in emails

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30-Aug-2016
Friends are no better than strangers in accurately identifying emotion in emails

Reliance on friendship and context to interpret emotion in email is ineffective

International Communication Association

Washington, DC (August 30, 2016) - "OMG I just LOVE pizza." Is this statement sarcastic? Is it heartfelt? As our everyday communication is increasingly text-driven, inferring emotion from messages is an important skill. If the receiver of the message is a friend, they should be able to understand the sender's emotion better than a complete stranger. But a recent study by researchers at Chatham University found that friends are no better at interpreting correct emotional intent in e-mails than complete strangers.

Monica A. Riordan and Lauren A. Trichtinger (Chatham University) published their findings in the journal Human Communication Research. The researchers conducted three studies to find out the effect of contextual information on the confidence and accuracy of affective communication via e-mail.

In the first two studies, writers wrote two e-mails, indicating the presence or absence of eight different emotions in each e-mail. One e-mail was based on a predetermined scenario, and the other freely written. These e-mails were then read by strangers, who rated each e-mail for those same eight emotions.

The third study tweaked the procedure to test the effect of relationship. Writers wrote two e-mails (one based on a scenario, the other freely written) and indicated whether eight different emotions were present in each e-mail they wrote. Writers then sent these two e-mails to both friends and strangers, each of whom rated the e-mail for the same eight emotions, then wrote response e-mails.

The researchers found that writers are more confident their friends can correctly interpret their e-mails than strangers- and readers are more confident in interpreting e-mails from friends than strangers, as well. In fact, everyone was highly confident in their e-mail writing and reading abilities. However, this confidence had no relationship with actual accuracy, suggesting people are poor judges of their affect-detection skills. They also found that verbal and nonverbal cues, like emoticons, all caps, or repeated exclamation points did not have a positive effect on accuracy.

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