Hospital for Special Surgery
Doctor affability, availability and ability important to patients
When looking for a doctor, many consumers turn to websites that post physician ratings and reviews. A study at Hospital for Special Surgery (HSS) found that reviews for individual sports medicine doctors were inconsistent when compared on three popular physician rating websites.
“Consumer-driven healthcare and an increasing emphasis on quality metrics have encouraged patient engagement in the rating of healthcare. As such, online physician rating websites have become mainstream and may play a potential role in future healthcare policy,” said Benedict Nwachukwu, MD, MBA, who presented the findings at the American Academy of Orthopaedic Surgeons Annual Meeting in San Diego on March 14.
Doctor rating sites have become a popular outlet for patients to express their satisfaction or dissatisfaction. They’ve also been shown to influence physician selection. HSS researchers set out to evaluate online ratings for orthopedic sports medicine surgeons, determine predictors of positive ratings, and see if there was a correlation in scores posted on three popular websites: Healthgrades.com, Vitals.com and Ratemds.com.
To see the entire article click https://www.eurekalert.org/pub_releases/2017-03/hfss-sfl031417.php