|Some organizations have extra responsibility for accurate, reliable information because what they do has great impact. Automation Consultants is attuned to this extra responsibility, having served clients in medicine, jet engines, retirement and insurance funds, and devices for corrective eye surgery, in addition to investors with 9 and 10 digit funds.
Although our systems are used to manage billions of dollars, the correct management of non-dollar information is often more important. We employ accounting for dollars as just one technique in our efforts to improve the quality of all information our clients use.
Marketing information sets the tone for an organization; it needs to be careful, complete, and effective. This also applies to an organization’s website. Another area sensitive to information quality is the support of clients and customers; if your information is not reliable, you will lose them. So, we encourage the customer relationship management paradigm for an organization, because it promotes information quality in both marketing and support.
Another way we improve information quality is by integrating software functions and manual flows to avoid redundant data entry. We also guard the integrity of our client’s data with proper backup, security, and error-checking procedures.
Automation Consultants has been emphasizing the importance of information quality for over 30 years, but awareness has recently peaked. HIPAA, the Sarbanes-Oxley Act, and FDA 21 CFR Part 11 rules came into being because poor information quality led to some egregious problems.
Beyond these new requirements imposed by government, there are compelling reasons to improve the quality of your information systems. Problems do not have to be egregious to be costly and you don’t have to wait for the government to tell you how to run your business responsibly.
Chances are good that the information culture of your company can be holistically improved in many areas involving people, science, products, manufacturing, marketing, and business processes. Information is the blood of an organization and like a human being, the health of its circulatory system is a prime factor in productivity and longevity. Like a well-ordered mind, an organization functions better when confusion, anxiety, and errors are minimized with efficient information flow.
There is a circular relationship between information quality and how useful your company information is:
Poor information quality has the reverse effects.