Timothy "TJ" Juaire

Mr. Juaire's talents and valuable experience are best revealed with a detailed recounting of his work history and accomplishments.

* Experienced project manager
* More than 25 years managing customer service and relations
* More than 25 years managing the hiring and quality of employees
* Experienced with employee development both technical and interpersonal
* Experienced with budget preparation and control, and cost control
* More than 25 years experience partnering and negotiating with companies/vendors
* Experienced with marketing of services and products
* Experienced with leadership in the work place
* More than 25 years managerial experience
* More than 25 years developing and implementing training for employees
* More than 25 years experience with supervision
* More than 25 years supporting and coordinating work activities
* Professional education in:

  • Business
  • Computer Electronics
  • Computer Software
  • Semiconductor Manufacturing Technology

* Extensive experience with super-, mini- and micro-computer systems
* Proficient in a wide range of software systems, applications, and languages
* Experienced in diagnosing and resolving problems
* Excellent communication, organizational, and customer skills

9/2012 – Present Project Manager
Automation Consultants
Albuquerque, NM

Responsible for managing projects, marketing, and sales. Typical duties include:

* Project Management.
* Customer relations.
* Marketing of services and products.
* Social Networking.
* Services and product sales.

8/2001 – 4/2013 Consultant/Owner
AT Services
Albuquerque, NM

Responsible for managing self owned business, and consulting in the IT and facilities fields.

Typical duties included:
* Employee development both technical and interpersonal.
* Marketing of services and products.
*Project Management
* Supporting electronic infrastructure for security access, camera, and alarm
systems
* Facilitating the maintenance, configurations, and installations in the Computer
room, electrical, cooling, etc.
* Maintaining safe working conditions, follow OSHA requirements
* Facilitating the maintenance, configurations, and installations of the support
equipment, PDU, UPS, Generator, etc.
* Maintaining, configuring, and installing computer hardware and software
* Customer relations
* Supporting facility operational needs including vendor management, facility
installations, and facility repairs
* Hiring for projects

2/98 – 8/2001 IT Manager
VoiceStream Wireless Corporation
Albuquerque, NM Responsible for managing Field Engineers, customer service, and computer maintenance of the Albuquerque Call Center.

Typical duties included:
* Employee development both technical and interpersonal.
* Marketing of services and products.
* Project Management
* Developing and supporting disaster recovery for call and computer centers
* Supporting electronic infrastructure for security and alarm systems
* Supervising the maintenance, configuration, and installation of computer hardware and software
* Facilitating the maintenance, configurations, and installations in the Computer room, electrical, cooling, etc.
* Facilitating the maintenance, configurations, and installations of the support equipment, PDU, UPS, Generator, etc.
* Maintaining, configuring, and installing computer hardware and software
* Customer relations
* Maintaining the Call Center IT budget
* Promotion and maintenance of a team-oriented work environment
* Interviewing, hiring, employee relations, and employee education
* Maintain safe working conditions, follow OSHA requirements
* Producing informational and statistical reports
* Inventory control

10/97 – 2/98 Manufacturing Supervisor
Intel Corporation
Rio Rancho, NM
Responsible for managing production in the fab.

Typical duties included:
* Employee development both technical and interpersonal.
* Project Management
* Supervising manufacturing processes
* Employee relations
* Maintain safe working conditions, follow OSHA requirements
* Promotion and maintenance of a team-oriented work environment
* Producing informational and statistical reports
* Setting production goals

3/96 – 10/97 Functional Analyst
DynCorp I&ET
Albuquerque, NM
Responsible for maintaining hardware and software at Phillips Laboratory/Kirtland Air Force Base.

Typical duties included:
* Marketing of services and products.
* Solaris and SunOS Unix installations and configurations
* Tracking hardware and software problems
* Analysis and repair of hardware and software problems
* Hardware and Software maintenance on Unix platforms
* Data base development and maintenance
* Product improvement research
* Customer relations

Program Manager

Responsible for performance of work specified, and all matters related to daily operation of the Sun Maintenance contract at Phillips Laboratory/Kirtland Air Force Base.
Typical duties included:

* Marketing of services and products.
* Project Management
* Maintenance of more than 600 components of Sun Microsystems and associated peripheral computer equipment
* Maintenance of data bases related to maintaining records of hardware failure incidents, spare parts, customers, replaced equipment, and contracted equipment
* Purchasing of replacement parts and controlling costs of parts
* Contracting with sub-vendors for hardware repair
* Maintaining spare parts
* Producing informational and statistical reports
* Customer relations

5/95 - 3/96 Systems Software Specialist
Computer Sciences Corporation
Albuquerque, NM
Responsible for resolving problems and answering questions for Phillips Laboratory/Kirtland Air Force Base computer users.

Typical duties included:
* Marketing of services and products.
* Unix operating system installation
* Hardware configuration and installation
* Resolving configuration problems
* User environment configuration
* Isolating and resolving failing hardware/software components on Sun, IBM, HP, and SGI platforms
* Network configuration

Computer Resources Administrator

Responsible for supervising seven people performing the inventory and excess tasks associated with base-lining the automated data processing equipment inventory at Phillips Laboratory/Kirtland Air Force Base.

Typical duties included:
* Employee development both technical and interpersonal.
* Marketing of services and products.
* Project Management
* Supervising the inventory and data entry teams
* Insuring accuracy of all data and maintaining back ups of data bases
* Interviewing and hiring
* Producing informational and statistical reports
* Customer relations

2/95 - 5/95 Customer Service Representative
Tie Communications
Albuquerque, NM
Responsible for post installation training and customer support of PBX, automatic
call distribution, and phone systems.

Typical duties included:
* Marketing of services and products.
* Customer training
* Programming of PBX, automatic call distribution, and phone systems
* Customer relations

2/81 - 2/95 IT Manager/Engineer
In Charge at both Sandia National and Phillips Laboratories
Cray Research, Inc.
Albuquerque, NM
Responsible for maintenance, administration, scheduling, performance reviews, and training for as many as seven Field Engineers.

Typical duties included:

* Employee development both technical and interpersonal.
* Marketing of services and products.
* Project Management at both Sandia and Phillips Laboratories
* Configuration, installation, and maintenance of super-, mini-, and micro-computer equipment at Kirtland Air Force Base/Phillips Laboratory, Sandia National Laboratories, Los Alamos, and Cray Research home office
* Producing an annual site budget of more than $600,000
* Managing $2,000,000 inventory
* Maintain safe working conditions, follow OSHA requirements
* Promotion and maintenance of a team-oriented work environment
* Interviewing and hiring
* Producing informational and statistical reports
* Customer relations

Education

2013
University of New Mexico
Albuquerque, NM Project Management Master Certificate

2001
New Horizons
Albuquerque, NM Certificates in Windows 2000 Administration

1998
Hewlett Packard
Albuquerque, NM Certificate in HPUX System Administration

1996
Sun Microsystems
Milpitas, CA Certificate in Sun Microsystems Desktops
Certificate in Data Center RISC Hardware

1993
University Of Phoenix
Albuquerque, NM Bachelor of Science In Business Administration (3.91 GPA)

1980
Control Data Institute
Minneapolis, MN Diploma in Computer Electronics

1979
Brown Institute
Minneapolis, MN Diploma in Sound Electronics

1978
Anoka Vocational College
Anoka, MN Diploma in Basic Electronics

Achievements

Managed development of disaster recovery plan and training currently used by T-Mobile Call Centers.

Created a Help desk function that was very customer service oriented and regarded
highly by the T-Mobile Customer base.

Developed and trained a support team at the T-Mobile Albuquerque Call Center that focused on customer needs and achieved high customer service marks.

Led a team that took control of an unsuccessful inventory project and successfully based-lined an inventory of more than 20,000 items at Kirtland Air Force Base/Phillips Laboratory.

Consistently exceeded fifty percent annual profit margin goal for maintenance revenue through controlling costs.

Received Award for Excellence for implementing a maintenance program that exceeded established goals.

Received Award for Leadership for providing leadership to a team that reworked a $20,000,000 super computer and regained customer confidence at Sandia National Laboratories.

Received Award for Achievement as a member of a team that received the highest satisfaction rating from the customer at Kirtland Air Force Base/Phillips Laboratory.

Created formal preventive maintenance procedures and instructions for test equipment saving Cray Research more than $15,000 annually in service charges.

Developed a Business Continuity plan for the Central Billing Office at Lovelace Health Systems.

Community Involvement

Little League baseball coach

Cub Scout Den Leader

PTA member and volunteer